Careers

• • Oversee the customer service team
• • Train and manage customer service assistants and representatives
• • Respond to customers’ queries, resolve problems and maintain both customer satisfaction & improve customer service delivery
• • Develop and implement policies and procedures to deal effectively with customer requirements and complaints
• • Co-ordinate and control the work of those within customer services departments
• • Discuss customer responses with other managers with a view to improving the services delivery
• • Plan and co-ordinate the out-reaching of help and advisory services to provide support for customers and users.
• • Set customer satisfaction targets and work with the team to maintain these targets

Standard Occupational Classification (SOC) code: 7220

£27,200-£29250 range per annum

• Candidates are recruited with a variety of academic qualifications and/or relevant experience. There are no formal academic requirements for the candidates. However. The candidates with professional qualifications in accountancy and relevant experience may be preferred. The applicants with following will be preferred
• • Recent experience of having managed a range of support functions and demonstrating leadership skills with the ability to improve organisational effectiveness & efficiencies
• • Excellent communication, organisational and administration skill set, including editing and with a keen eye for detail
• Ability to work both independently and as part of a team
• Have worked in an environment where a strict level of confidentiality is of paramount importance
• Excellent organisational skills, time management and a confident user of MS office
• The applicant must prove that he/she can read, write, speak and understand English to at least level B1 on the Common European Framework of Reference for Languages (CEFR) scale.

• An Accounts Manager serves as the point of contact for all customer inquiries about the accounts they manage. Other duties and responsibilities an Accounts Manager may perform include:
• Addressing the customer’s needs and concerns and maintaining their account activities
• Developing and managing business accounts.
• Taking responsibility for the efficient and effective operation of several business accounts
• Monitoring and analysing invoices, bills, accounting data and preparing financial reports or statements
• Preparing and presenting business and account updates to the company’s management and clients
• Raising clients’ business concerns and needs with existing and new clients
• Communicating to clients addressing their concerns and resolving ang conflicts
• Following up clients to ensure they are satisfied with the company’s services

Accounts Manager

£

• Candidates are recruited with a variety of academic qualifications and/or relevant experience. There are no formal academic requirements for the candidates. However. The candidates with professional qualifications in accountancy and relevant experience may be preferred. The applicants with following will be preferred
• Previous experience of having managed a range of support functions and demonstrating leadership skills with the ability to improve organisational effectiveness
• Excellent communication, organisational and administration skills, including editing and a keen attention to details
• Ability to work both independently and as part of a team
• Have worked in an environment where confidentiality is important
• The applicant must prove that he/she can read, write, speak and understand English to at least level B1 on the Common European Framework of Reference for Languages (CEFR) scale.